Terms and Conditions spiv9 –
Guide Complete for Players

By registering for or using any part of the spiv9 platform — whether via the website, mobile app, or any other available channel — you acknowledge that you have read, understood, and agree to be bound by these terms and conditions in their entirety.

These terms and conditions constitute a legally binding agreement between you as a registered player and spiv9 as the platform operator. If you do not agree with any part of these terms, you are advised not to use the spiv9 platform.

Bahasa Melayu is the official language of these terms. Any translations provided into other languages are for convenience only, and the Bahasa Melayu version shall prevail in the event of any discrepancy or inconsistency.

To register and use spiv9 services, you must meet all of the following eligibility criteria at all times:

• Be at least 18 years of age, or the applicable legal minimum age in your jurisdiction, whichever is higher.
• Not currently on an active self-exclusion list at spiv9 or any related platform.
• Acting on your own behalf and not as an agent, representative, or proxy for any third party.
• Have full legal capacity to enter into a binding agreement under applicable law.
• Not currently in a situation where online gambling is unlawful in your location at the time of accessing the platform.

During registration, you are required to provide truthful, accurate, and complete information, including your full name, date of birth, email address, and phone number. Any information that is false, misleading, or incomplete may result in your account being suspended or closed without notice.

You are solely responsible for maintaining the confidentiality of your account login details, including your username and password. spiv9 will not be held liable for any losses resulting from unauthorized access to your account due to your own failure to keep your login credentials secure.

If you suspect or become aware that your account has been accessed without authorisation, you must notify the spiv9 customer support team immediately. spiv9 will take appropriate action to protect your account, including temporarily restricting access if necessary.

• Transfers of account balances between players or to third parties are strictly prohibited.
• Accounts that have been inactive for 12 consecutive months may be subject to administrative fees as outlined in our inactive account policy.
• Any changes to your personal information must be submitted to the support team along with the relevant supporting documents.
• spiv9 reserves the right to request additional identity verification at any time if deemed necessary for security or compliance purposes.

Spiv9 supports a wide range of payment methods including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, MAE, and cryptocurrencies such as USDT and Bitcoin. All deposits are processed in real time or within a very short timeframe depending on the selected payment method.

Spiv9 strictly adheres to anti-money laundering (AML) policies. Withdrawals must be made using the same payment method as the deposit, unless otherwise approved by our finance team. spiv9 reserves the right to request additional documents before approving any withdrawal deemed unusual in amount or transaction pattern.

Spiv9 offers a wide range of bonuses and promotions for both new and existing players. Every bonus offer is subject to wagering requirements and specific eligibility terms stated alongside each promotion. Players are responsible for reading and understanding these terms before accepting any bonus.

• Welcome bonuses are available to new registrations only and may be claimed once per player, per household, and per device.
• Bonus funds cannot be withdrawn directly; they must be wagered until the specified wagering requirements have been met.
• spiv9 reserves the right to void any bonus if there is evidence of misuse or any attempt to exploit promotions in an unintended manner.
• Unused bonuses that expire within their designated validity period will be automatically forfeited without further notice.
• Some games may not contribute or may contribute at a different rate towards meeting bonus wagering requirements — full details are stated in the terms of each promotion.

All games available at spiv9 use Random Number Generator (RNG) technology that has been certified by independent testing bodies. This ensures that every game outcome is genuinely random and cannot be predicted or manipulated by any party.

In the event of a technical disruption or software error during a game session, spiv9 reserves the right to void the affected round and return the wager to the player's account. Results obtained during a confirmed technical disruption will not be considered valid.

Players are expected to conduct themselves in a respectful and responsible manner while using the spiv9 platform. The following behaviours are strictly prohibited and may result in immediate disciplinary action, including account suspension or closure:

• Use of automation software, bots, or any tools designed to gain an unfair advantage in gameplay.
• Any attempt to hack, breach, or disrupt the technical infrastructure of the spiv9 platform.
• Any form of fraud, including the use of stolen or unauthorised credit card or bank account information.
• Abusive, threatening, or offensive language directed at customer support staff or other players.
• Lending, selling, or transferring your account to another person under any circumstances.
• Player collusion to manipulate game outcomes, particularly in poker or skill-based games.

Players are free to close their account at any time by contacting the spiv9 customer support team. Before the closure is processed, all eligible cash balances will be transferred to the player once the final review is completed.

Spiv9 reserves the right to suspend or close any account without prior notice if there is evidence of a breach of these terms, suspected fraudulent activity, or instructions from a relevant enforcement authority. In such cases, an investigation will be conducted and the outcome will be communicated to the player within a reasonable timeframe.

Spiv9 provides its online gaming platform on an "as is" basis and makes no guarantees regarding uninterrupted availability or complete absence of technical errors. However, we are committed to maintaining high uptime and addressing any technical issues promptly.

To the extent permitted by applicable law, spiv9 is not liable for any indirect, consequential, or incidental losses arising from the use of or inability to use our platform, including but not limited to loss of profits, loss of data, or business disruption.

• spiv9 is not responsible for any losses arising from game decisions made by players of their own accord.
• Delays in payment processing caused by third parties such as banks or e-wallet providers are beyond spiv9's control.
• spiv9 is not responsible for any taxes or charges that may be levied by authorities on players based on their winnings.

Spiv9 reserves the right to amend, update, or replace any part of these terms and conditions at any time. Material changes will be communicated to players via their registered email or a notice displayed on the platform at least three days before the changes take effect, except in circumstances that require immediate action to comply with legal requirements or prevent fraud.

Your continued use of the spiv9 platform after any amendment takes effect will be considered acceptance of the updated terms. If you do not agree with the amended terms, you have the right to close your account before the changes take effect.

These terms and conditions are governed by applicable law. Any dispute arising from or in connection with these terms shall first be resolved through good-faith negotiation between both parties. If an agreement cannot be reached, the dispute will be referred to binding arbitration in accordance with the prescribed rules.